BI Improves Services for Those In Need

Proactive government agencies are turning to business intelligence (BI) technology to streamline internal procedures and improve the efficacy of service delivery. The public expects agencies to demonstrate that they are responsibly spending their funding and that taxpayers are obtaining needed services. In many areas, economic upheaval and dwindling tax revenues have mandated greater accountability from government agencies, forcing these organizations to construct more comprehensive reporting environments.

To that end, the Ministry of Alberta Seniors and Community Supports (Alberta, Canada) uses BI technology from Information Builders to better serve its client base and achieve procedural efficiency. The ministry turned to Information Builders when internal growth and demand for its services escalated. Users at various levels of the organization needed a simple, easy-to-use interface, the power to accurately drill down through the information, and the ability to export information in a wide range of reporting formats.

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