Dysfunctions of a Business Intelligence Team: Lack of Trust

Developing a comprehensive operational definition of trust is challenging in itself. The term trust has been cited in history as far back as the 13th century Middle English, but it has etymological origins even earlier with regard to expressions of loyalty and faithfulness (Mollering, Bachmann, & Lee, 2004). The concept of trust has been studied in a variety of academic fields, including the disciplines of psychology, sociology, economics, and business. While researchers in those disparate fields assessed trust from slightly different contextual angles, general similarities arise in the context of our review. For the purpose of this article, we will review the concept of trust as it relates to trust among BI project teams and interpersonal trust from a vulnerability perspective.

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