Latest Keynote Banker Scorecard Shows Bank of America Leads in Implementation of Online Sales and Service Best Practices

Keynote® Competitive Research, the industry analysis group of Keynote Systems (Nasdaq: KEYN), today announced the Bank of America Web site regained the top spot for ‘Overall Score’ with the latest edition of the Keynote Banker Scorecard. Previous winner Citibank finished second, followed by Chase and Wells Fargo, which tied for third.

26 leading consumer banks assessed against 343 fact-based best practice criteria Notable growth identified in mobile banking and advanced banking features Category and Task winners include Bank of America, Chase and Citibank Majority of banks studied now allow online checking accounts to be opened without a hard signature

View full story here