Howard Dresener has over 30 years of IT industry experience with 23 years in the Business Intelligence market.
His experience includes 13 years at Gartner, where he was a Research Fellow and Lead Analyst for BI. He also served as Chief Strategy Officer at Hyperion Solutions prior to forming Dresner Advisory Services in 2007.
Howard is a frequent speaker around the globe and has published two books on the subject of business intelligence, including: Profiles in Performance – Business Intelligence Journeys and the Roadmap for Change (John Wiley & Sons, November 2009) and The Performance Management Revolution: Business Results through Insight and Action (John Wiley & Sons, November 2007).
Through the Wisdom of Crowds ® Business Intelligence market research reports, Howard engages with a global community to redefine how research is created and shared. Landmark research reports include:
- The Wisdom of Crowds ® Business Intelligence Market Study
- The Wisdom of Crowds ® Collaborative Business Intelligence Market Study
- The Wisdom of Crowds ® Cloud Business Intelligence Market Study
- The Wisdom of Crowds ® Mobile Business Intelligence Market Study
Howard is also an active Tweeter (@howarddresner) hosting the #BIWisdom TweetChat each Friday at 1:00 PM ET.
We recently had the chance to steal Howard away for a few moments during his busy schedule to answer a few questions:
1. Based on your observations, what are some of the ways you’d recommend “pushing mobile BI down” throughout an organization?
A: While it is true that senior executives are the primary target for Mobile BI, we find that as they realize the value, they want others in the organization to benefit too. Hence, year over year, we see it filtering down to middle, line management and individual contributors.
2. In your blog, you talked about 2012 Wisdom participants focusing on internal constituents (as opposed to customers and suppliers) “very heavily”. By “automating customers and suppliers”, do you mean automating the process of delivering mobile content to customers and suppliers? If not, can you please elaborate? Why is this finding surprising to you?
A: Mobile BI (as well as other forms of BI) can help to align people with an organization’s mission and strategy. Although most critical for employees, it’s also valuable to include customers and suppliers in the process. However, delivering BI to external constituents requires a greater degree of maturity and sophistication with BI – not to mention a higher standard for data quality!
3. What are some of the most significant hurdles large organizations face with mobile BI adoption?
A: While there are a number of hurdles, I think organizations need to understand that BI applications need to be designed specifically for mobile devices to compensate for how people use BI “on the go” and for device-specific limitations. Also, you should ensure that additional infrastructure is supplied to support increased usage.
1. In your blog, you talk about not drowning in the sea of hype. In your mind, what is the real promise of Big Data, and can you cite any interesting examples of how it’s delivered real value for an organization?
A: I do believe that Big Data offers some interesting opportunities to create applications that could not exist before. However, there is so much confusion and hype being generated that it’s hard for organizations to know when or if they should invest.
2. The value proposition of Big Data seems to share many similarities with Business Intelligence in general. Do you see opportunities for integration between Big Data and Business Intelligence solutions?
A: Eventually the technology will become completely transparent and Big Data becomes just “data”. Hence, Business Intelligence applications and solutions will utilize it as they do any data today.
Regarding the Wisdom of Crowds® and Gartner
1. One key advantage of the Wisdom of Crowds BI Market Study over the Gartner Magic Quadrant is the reliance on crowd-sourced, vendor-neutral data. Can you briefly describe the benefits of your approach?
A: Gartner and others provide a certain perspective and insight into the market. This perspective is certainly valuable, but is only one way to look at the market. In contrast, we cast a “wide net” using crowd sourcing (hence the name Wisdom of Crowds) and invite as many BI users into the process as possible to get a more complete and representative understanding of the market. In addition to the significant amount of user trending analysis (e.g., adoption rates, objectives, success with BI, tech priorities), we rate vendors using a 33-dimension model and radar charts – plotting 99 points for each vendor (vendor scores, peer average and overall sample average). By exposing all of these values, our readers develop a more complete understanding of each vendor’s strengths and weaknesses. The report can be accessed at www.biwisdom.com
2. This year marks the fourth anniversary of annual Wisdom of Crowds BI Market Study. What challenges do you find to be most pervasive year to year and why do you think the BI space hasn’t been able to solve them?
A: Although we seem to be trying to solve many of the same problems over and over again, things have changed in recent years; the scale of the challenge has increased in every dimension (e.g., numbers of users, volumes of data). Business management/users recognize the value and have taken the deployment of solutions into their own hands. Many new alternative BI tools have come to the market targeting this new class of buyer. However, this also creates some challenges related to governance.
Dashboard Insight thanks Howard Dresner for his time and insights as well as for his ongoing contributions to the field of Business Intelligence